• Renter agrees to rent Owner’s vehicle as provided in and subject to the terms and conditions of the rental agreement.
• The Parties desire to supplement the terms and conditions of the rental agreement with the terms and conditions of the rental agreement.
• BonVoyage is not responsible for any charges related to the non-availability of a Rental unit for reasons beyond our control i.e. breakdowns or late returns. BonVoyage is only liable for the amount of deposit and/or any fees paid to BonVoyage.
• This agreement may be in addition to the rental platform (Outdoorsy, RVshare, etc.) rental contract. Both contracts are in effect, together, during the rental period. Any part of the rental platform agreement that acts in a manner to void this Agreement (or parts of it) is revoked by the Renter and Owner as indicated by the signatures on the Rental Agreement/Contract.
• In consideration of the foregoing, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as to Follows

• Rates are subject to change and are not guaranteed until the reservation is confirmed with a down payment to lock in the quoted price.
• Reservation down payment is applied directly toward the final total rental charges.
• Final payment is due 14 days before the rental period commences. Service Fee of $25 will apply to all bookings.
• Payments of the balance of all rental charges, including any additional add-ons or fees/services, are due at the time of pick up. 
• No refund is given for late pick up or early return.
• Rental charges may be paid by MasterCard, Visa, American Express or Discover Card. Stored Value/Pre-paid Cards and Gift Cards are not accepted for payment of Rental charges.
• Unit type, rental location and the dates of travel determine the rental rate. The prevailing rate will apply for any changes to the original reservation in addition to a fee of at least $50 to make the change.

• The security deposit must be made with a major, non-debit credit card.  ATM/Debit Cards, Check Cards, Stored Value/Pre-paid Cards and Gift Cards are not accepted for payment of the security deposit.
• The security deposit is a verification and pre-authorization of available funds on the Renter’s major, non-debit credit card as stated in the Rental booking confirmation and is due 3 days before the rental period commences.
• The pre-authorization is reversed within 7 days of return, if the unit is returned in the same condition as when it was picked up. The refund may take 7-10 business days for funds to be released back into an account.
• BonVoyage may use the security deposit to pay any amounts owed under this agreement. If the amount of the security deposit is insufficient to satisfy all amounts due, then the Renter agrees to pay all charges in excess immediately upon demand.
• If a security deposit was paid through a rental platform, then the deposit will be refunded by the same rental platform, not BonVoyage.

• Reservation down payment and installment(s) are refundable based on the cancellation rules below:
• Cancellations more than 14 days prior to the departure date:
  • Renter is responsible for 50% refund of the booking total.
  • Renter is responsible for the service fee.
• Cancellations less than 14 days prior to the departure date:
  • Renter is responsible for 100% of the booking total.
  • Renter is responsible for the service fee.
• There will be no refunds for Special Events or Holiday weekends. Please see BonVoyage for a list of no refund Special Events.
• If Renter books through a booking platform (such as Outdoorsy, RVShare, etc), the booking platform’s cancellation policy must be adhered to & the booking platform is responsible for the cancellation process. BonVoyage’s cancellation runs congruent to the platform’s cancellation policy.

• The Rental unit is not to be driven outside of the contiguous United States. No trips are allowed to Mexico or Canada.
  
• During the winter months BonVoyage does not recommend the Renter travel to or through snow areas, use snow (tire) chains, or travel where the weather is consistently below freezing. Tire chains can damage tires if not properly installed and the holding tanks may freeze and burst.  The Renter will be responsible for paying for any damages caused as a result of travel outside of recommended areas and for any resulting loss of revenue until the Rental unit is able to be rented again. Please consult with BonVoyage prior to traveling to areas with wintry weather conditions.
  
• During the summer months BonVoyage does not recommend the Renter travel to or through areas with extremely hot periods. Renter will be held liable for all damages to vehicle, tires, towing charges, and all other related expenses resulting from operating in these extreme areas. During certain periods, these areas are not habitable and could pose a danger to the Renter and their passengers. Please consult with BonVoyage for restricted areas and times.
  
• All Rental units are not allowed on non-public roads, such as ‘logging’ roads and un-maintained gravel roads. Please consult with BonVoyage prior to traveling to verify any roads that may be questionable.
  
• Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void any purchased damage deduction reducer (DDR) and Renter may also be held liable for all damages and all other related expenses.

• Any damages must to be reported to BonVoyage immediately.
  
• If the Renter experiences mechanical problems or has equipment operation questions the Renter should refer to the Welcome Home Guide provided to the Renter at the time of departure.
  
• If a problem persists or the Renter has concerns, please contact BonVoyage at (678) 779-5054 or email at Beth@BonVoyageRV.com.
  
• If Renter does not contact BonVoyage with concerns, BonVoyage will not be able to reimburse Renter for non-use of the Rental unit, or any portion thereof, if the renter was unable to sleep, cook, or use the bathroom facilities in the Rental unit.
  
• There will be no refund/credit for any lost rental time for any issue(s) that arise beyond the Owner’s control. This includes, but not limited to, flat tire(s), weather, any and all systems within the Rental unit that were working at pick-up (refrigerator, heater, LED lights, sound system, etc.), damages to any part(s) of the Rental unit whether the Renter was at fault or not, or due to Renter’s or any guest’s negligence.
  
• If a potential repair is minor, Renter may make the repair after consulting BonVoyage. Renter cannot repair anything until contact has been made with BonVoyage.
  
• Replacement of defective parts and receipt must be brought back for reimbursement. There will be no reimbursement if Renter does not bring back the defective part replaced and the receipt.
  
• If Renter purchases an item necessary due to an equipment failure (sewer or water hose, etc.) the item purchased and the receipt must be surrendered upon return of the Rental unit, if Renter wants reimbursement.
  
• Should a repair be made without consulting BonVoyage first, Renter assumes liability for the repair and any subsequent repairs needed.
  
• No reimbursement for out-of-pocket expenses will be paid to Renter unless BonVoyage has been made aware of the problem, and prior authorization has been given by BonVoyage.
  
• If renter is at fault for any damages or mechanical failure, renter will be responsible for the entire contract amount, plus any loss of future rental income caused by the damages or mechanical failure.

• The Renter shall remain responsible for any damage or theft of the Rental unit occurring prior to BonVoyage’s inspection of the Rental after the Rental has been returned.
  
• The Renter shall remain responsible for any damages or theft including but not limited to couches/chairs, beds/bedding, included linens, kitchen utensils/tableware/cookware, counters, walls, additional extras/add-ons, etc.
  
• In the event there is any damage above the amount of the Renter’s security deposit, Renter agrees to pay the Owners any monies due plus processing fees.
  
• If the rental unit is returned with damage while the rental unit was in possession of the Renter, Renter is responsible to pay all damage costs whether the renter was at fault or not, or if damage was caused by acts of nature wind, rain, earthquake, fire, flood, etc.
  
• In case of an accident, theft or vandalism occurs, Renter is responsible for obtaining a police report, contacting the Renter’s personal insurance company, Renter’s supplemental insurance company and contacting BonVoyage immediately at (678)779-5054.
  
• Most insurances (even supplemental insurances) do NOT cover interior damage or repairs. It is highly recommended (if not required in certain instances) to purchase additional interior insurance coverage.
  
• If interior insurance is not purchased, the renter is fully responsible for the interior damage costs, via cash upon return or forfeiture of the security deposit.

• There is NO SMOKING or VAPING allowed in any Rental unit.
  
• There is NO CANDLE BURNING or INCENSE or OPEN FLAMES allowed in any Rental unit.
  
• If smoke (including but not limited to candles, cigars, pipes, vapes, drugs, etc.) is detected the Renter will forfeit the entire security deposit. If the Renter’s deposit was used in full or partially used, the Renter will be required to pay a smoking fee totaling up to $1,500 (totaling equal to a full security deposit). NO EXCEPTIONS.

• Any evidence of the storage, Transportation, or use of illegal substances will forfeit the Renter’s entire security deposit. 
• Any Rental units returned with any evidence of drug use or transportation of will result in law enforcement being called for a report and to collect the evidence.

_______ Under Georgia law, there is no liability for an injury or death of an individual entering these premises if such injury or death results from the inherent risks of contracting COVID-19. The Renter is assuming this risk by entering these premises. O.C.G.A § 51-16-3

• Renter must request and get BonVoyage’s approval before allowing a pet or animal in any rental unit.
• BonVoyage reserves the right to accept or decline any pet or animal, for any reason.
• If approved, animal(s) are not allowed on any upholstered area due to the soft material and the risk of stains, smells or other damage.
• If approved, animal(s) are not allowed to remain in the Rental unit unoccupied at any time and Renter(s) must supply/bring a crate for pet/animal storage.
• There is a $100.00 non-refundable deposit for each pet/animal, there is also an additional refundable deposit required for all animals, equal to $500.00.
• If any animal damages occur, including evidence of pet urine or feces, Renter will forfeit the pet deposit plus regular security deposit, and any excess damage will be charged to the Renter.
• If any large amounts of animal hair are left upon rental return or if evidence of a non-approved animal(s) are found, Renter will be charged a Full Deep Cleaning fee, see rate in the Agreement. Additional fees may apply if damage occurs.
• Service animals, as defined by the ADA, are allowed. BonVoyage reserves the right to ask ADA compliant questions. Note: emotional/comfort support animals are not considered ADA compliant.

• Owners do not allow anything that can create a strong smell in the Rental unit that is difficult to remove, such as the long-term storage or cooking of fish, bacon, deer, etc. 
• Overpowering items must be prepped and/or cooked outside the Rental unit. If odors are detected the Renter will be charged the Full Deep Cleaning fee. There is an outside kitchen and stove available for the preparation and cooking of smelly food items.

• There should be nothing, including, but not limited to feminine napkins or tampons, diapers, tissues, napkins, etc. put into the black water waste holding tank, as this will cause it to become clogged and require an exceptional amount of cleaning to clear.
  
• The Renter will be provided with an adequate amount of RV safe toilet paper and the Owners ask that this is the ONLY thing put into the black waste holding tank.
  
• There is to be nothing other than sink or shower water put into the gray holding tank.
  
• Any type of food particles or grease/oil put into the gray tank may cause a clog that will require extensive cleaning and/or repair to remove.
  
• Using an excessive amount of toilet paper can cause a backup or clog in the black tank that will require extensive cleaning and/or repair to remove. 
  
• If any of the prohibited item(s) or situation(s) above are found in the black or gray tank(s), the Renter will be charged a $250.00 cleaning fee, per tank. If any damage is incurred, then additional fees may apply

• If the waste holding tanks (black or gray) reach ¾ (three-quarters) capacity, they should be emptied.
  
• Unless boondocking (dry-camping) was approved by the Owner, the renter is required to stay at a campsite with full hookups. If the Renter fails to stay at a campsite with full hookups (including an on-site dump station) the Renter will be charged a $150.00 dump fee. NO EXCEPTIONS.
  
• Towable units:
  • Renter agrees to empty & rinse black and gray holding tanks prior to returning the unit or be required to pay a dumping fee which is defined in the Agreement.
    
  • While using the capacity indicators (buttons), if there is suspicion that the tanks may be full, the Renter can validate manually with a flashlight via the toilet opening.

• Delivered units:
  • If the tanks are full at the time of the Renter’s departure, Owners will empty them. The Owners request that the Renters leave them full to aid in a proper clean out.
  • While using the capacity indicators (buttons), if there is suspicion that the tanks may be full, the Renter can validate manually with a flashlight via the toilet opening.

• The air conditioning, awning, radio, microwave, television(s), satellite, Wi-Fi extender, jacks, etc. are convenience items. If any malfunctions should occur with any of these items, no compensation will be made to the Renter.
  
• For the appliances to work properly, the RV must be plugged into shore power or running the generator(s) or using inverter powered outlets. Note: 50 amp campers require two (2) generators running in tandem, 30 amp campers require one (1) generator. See the generator section for more information.
• Renters are advised to consult the Welcome Home Guide provided at the time of departure. In case of any malfunction please contact BonVoyage immediately at (678) 779-5054 for assistance and BonVoyage will do our best to troubleshoot or attempt to have someone come to the Renter’s location for repairs.

• BonVoyage does NOT allow the use of the Rental unit’s rooftop. 
• Any evidence of rooftop usage (shoe prints, trash, sagging areas, etc.) will result in a complete/full forfeiture of the Renter’s security deposit. 
• In the event the damage is more than the Renter’s security deposit, the Renter agrees to be fully responsible for the total cost of rooftop repair.

• Towable units: Tires are the responsibility of the Renter. In the event of a tire failure the Renter is responsible for having the damaged tire replaced with the same type/size and bringing back the original damaged tire to BonVoyage along with a receipt for the new tire. 
• Renters cannot change the tire, but should have a professional change it instead.
• Delivered units: Tires are the responsibility of the Owner.

• The nightly rates includes a daily propane usage fee which will cover the costs to refill the Rental unit’s propane tanks after the rental period is complete. 
• If the renter is renting for an extended period of time and depletes the propane tank(s) prior to rental return, the renter is responsible for filling the tank. 
• The propane tanks are personal property of BonVoyage and only should be refilled, not exchanged.

• Renter is responsible for reporting and payments of all parking and/or traffic violations at Rental return. 
• Non-reporting of parking and/or traffic violations, breaches the Rental Agreement and will result in an administrative charge of up to $100.00, in addition to the traffic and/or parking fines.
• The Renter may elect to add certain “extras” to the booking, these are considered add-ons. If the Renter did not elect extra fees at the time of booking, such as a chair rental, dump fee, etc., the Renter can elect to have them deducted from the deposit if booked through a third-party booking company (such as Outdoorsy, RVShare, etc.) or may pay for them after the final booking payment has processed (if booked direct with BonVoyage). These elections should be noted in writing.

• Delivered Units: Once parked and leveled by the Owners, the towing hitch will be locked and the Rental unit is not to be moved by anyone other than the Owners. Towing is not allowed unless pre-authorization is received by the Owners.
  
• Towable units: Cannot travel to any unauthorized locations. The Renter must divulge their plans prior to the start of their reservation. Unauthorized locations include, but not limited to, Canada, Mexico, certain boon-docking or dry-camping locations, festivals, etc.

• If for any reason the Renter abandons the Rental unit, the Renter will forfeit the entire security deposit for Abandonment and Retrieval – plus any applicable fees for ANY damages, lost/missing keys or items/parts from the Rental unit. 
• Abandonment means leaving the Rental unit with no intention of returning to it or delivering it back to Owner/drop-off location. In the event the Renter abandons the Rental unit without signing return documents, the Renter agrees to waive the Renter’s rights to dispute any claims due to damages, overages, or vandalism.

• Digital Key Pad Locks
  • In the event a lockout occurs the Renter agrees to pay $0.75 cents per mile, round trip, for the Owner to drive and unlock the Rental unit and a fee of $250 for missing key. 
    
  • If the Owner is en route, key is found and the Rental unit is unlocked, the Renter will only need to pay for mileage up to that point round-trip.
    
  • If no lockout occurs but a key is missing upon return of the Rental unit, the Renter will be charged a $250 fee for the missing key.
    
  • If the Owner determines a locksmith is required for lockout/lost key service, the full locksmith cost is to be paid by the Renter, at the time of service – locksmiths must be scheduled and approved by the Owner before work is complete.
• Manual Locks with Keys
  • In the event a lockout occurs the Renter agrees to pay $0.75 cents per mile, round trip, for the Owner to drive and unlock the Rental unit and a fee of $50 for missing key. 
    
  • If the Owner is en route, key is found and the Rental unit is unlocked, the Renter will only need to pay for mileage up to that point round-trip.
    
  • If no lockout occurs but a key is missing upon return of the Rental unit, the Renter will be charged a $50 fee for the missing key.
    
  • If the Owner determines a locksmith is required for lockout/lost key service, the full locksmith cost is to be paid by the Renter, at the time of service – locksmiths must be scheduled and approved by the Owner before work is complete.

• There is a first aid kit provided in the Rental unit’s bathroom. 
• Please use what is needed, should it become necessary – once it is opened, the Renter owns it and will be charged $20 (replacement value). 
• In the event the Renter uses anything in it, take the kit – as this is a personal and bodily fluid/pathogen related item, it’s not possible for BonVoyage to pass it from renter to renter. 
• SEPARATELY, there is a box of generic basic bandaids in the bathroom vanity cabinet – use these if necessary, without fee.

• The Rental unit has been equipped with a GPS tracking device for safety and must not be removed/unplugged for any reason. 
• Failure to accurately report the Renter’s destination, or giving an arbitrary destination in order to attend a prohibited event will result in complete forfeiture of the security deposit and will be requested to return the Rental unit to owner immediately, and NO refund will be granted for unused rental dates.
• The tracking device may use surrounding bluetooth capable devices to process pinpoint location.

• Any personal property brought into the Rental during the Renal period is the Renter’s responsibility.
  
• Renter releases BonVoyage, its agents and employees, harmless: from all claims for the loss of or damage to the Renter’s personal property, or that of any other person left/carried in or on the Rental unit either before, during or after the rental period and day of return.
  
• If any item is left behind, the Owner’s will make an attempt to contact the Renters. The item can be returned at the renter’s (item owner) expense.

• BonVoyage shall not be liable for loss or damage to any property left, stored, loaded or transported by Renter or any other person in, upon, or by the Rental unit, whether or not due to the negligence of BonVoyage, its agents and employees, at any time or at any place, including, without limitation, any of BonVoyage’s garages or locations, including any property repossessed in accordance with this Agreement.
  
• Renter assumes all risk of such loss or damage and waves all claims against BonVoyage by reason thereof, and agrees to hold BonVoyage, its agents and employees harmless from and to indemnify them from and against all claims based upon or arising out of such loss or damage.
  
• BonVoyage shall not be liable for downtime whether caused by mechanical failure or lack of suitability of the vehicle for the Renter’s purpose.

• Renter shall defend, indemnify and hold harmless BonVoyage from and against any and all losses, liabilities, damages, injuries, claims, demands, costs and expenses arising out of the use or possession of the vehicle including, but not limited to, any and all fines, penalties and forfeitures imposed under any Federal, State, provincial, county, municipal or other statute, law, ordinance, rule or regulation; and to the extent not covered by Renter’s car insurance any claim of or liabilities to, third persons arising out of the abandonment, conversion, secretion, concealment or unauthorized sale of the vehicle by Renter or its drivers, agents or employees, or the confiscation by any government authority for illegal or improper use of the vehicle.
  
• Renter agrees to hold harmless the Owner of the rented Rental unit, at all times for all situations.
  
• Renter assumes all risk when renting the Rental unit, and Owner cannot be held responsible for any accident, injury, loss of income, loss of life or loss of or damage to personal property.
  
• Owner assumes no liability for how the Rental unit is used during the rental period.

• If any provision within this agreement is determined to be invalid, void, or unforeseeable judiciously, the remaining Provisions shall remain in full effect and force.

• This contractual Agreement is between all parties and shall be binding on their respective successors or assigns. No provision within this Agreement can be waived or modified for any reason except in a written document that the owners have signed.